Frequently Asked Questions
Everything you need to know about shopping at CuDeToate.ro
What is the estimated delivery time for my order?
Orders are typically processed within 24 hours. Delivery usually takes 1-3 business days via our partner couriers, depending on your location in Romania.
What payment methods do you accept?
We accept online payments via credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery for most of our product categories.
Can I return a product if I am not satisfied?
Yes, we offer a 14-day return policy. Products must be in their original condition and packaging. Please contact our support team to initiate the return process.
Are the products on CuDeToate.ro covered by warranty?
All electronic and durable goods come with a standard 24-month warranty. For other items, the warranty period varies according to the manufacturer's specifications.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to the courier's website to follow your package in real-time.
Do you offer free shipping?
We offer free shipping on all orders over 250 RON. For orders below this amount, a flat shipping fee is applied at checkout.